Terms and Conditions

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Ordering From Purple Leaf Natural

Browse through our shop and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout”. You will then be asked to provide details so that we can process the order. Orders are usually sent to the billing address of the cardholder placing the order.

Delivery:

We try to process all orders, where possible, within 2 working days. Whilst most items will be dispatched within this time frame, please also allow a further 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days the Rest of World. UK orders are usually sent using Royal Mail post, some heavy orders are sent by courier.

Our Delivery Charges for UK mainland (inc. Northern Ireland):

For UK mainland deliveries, postage & packing is £2.99 for all orders, Standard (second class) delivery is available FREE on orders over £45 – please select second class delivery during checkout. Items mailed within the UK will normally be sent by Royal Mail and insured by us. Heavier items may be sent by courier and will normally be insured for our replacement value of the item. Express delivery is available at a flat rate of £7.95 for UK customers. Delivery will be by Special Delivery (our courier if over 2kg), orders placed before 1pm Monday – Friday will be dispatched the same day for next working day delivery. Orders received after 1pm or on weekends or public holidays will be dispatched on the next working day for delivery the following working day. If a buyer requires enhanced insurance, or an expedited service please email admin@purpleleafnaturals for a quote BEFORE placing your order. Purple Leaf Naturals the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK delivery:

For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. Our standard postage rates are £7.50 for Europe, and £10.00 for the rest of the world, however if the actual shipping cost is substantially more than these amounts, we will contact you before sending your order, giving you a corrected shipping quote – at which point you can either agree to proceed and pay any additional amount, or cancel your order. Items mailed outside the UK will normally be sent Airmail, and insured to the value of £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured to the value of £30.00. If a buyer requires enhanced insurance, tracked delivery or an expedited service please email the above for a quote BEFORE placing your order. Purple Leaf Natural reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Payment:

We accept payments in UK pounds via Paypal, safe online merchants that allow you to pay with your credit or debit card. We do not store your card details. If you prefer you may also order and pay by phone -. We also accept payment by bankers transfer and cheques. Cheques should be payable to Purple Leaf Natural. Purchases are shipped once we have cleared funds in our bank.

Packaging:

At Purple Leaf Natural, we want you to receive your purchase in the same great condition it left us. We use only good quality packaging for your orders. We too buy online and can assure you that no-one takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, please let us know straight away by e-mail. You can then simply return the item and a replacement will be mailed out within two working days, free of any charge.

Returns:

If you are not happy with your purchase, please return it to us within 14 days, including your name, address, invoice number, and the reason for the return. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. If you would prefer an exchange, please let us know. Your original standard delivery cost can be refunded if the entire order has been returned and no exchanges requested, however any enhanced delivery fee will not be refunded. The cost of returning an item rests with the customer; unless the item was faulty or we have made a mistake with your order, in which case we will often send out an SAE, please ask first. We recommend using an enhanced service such as recorded or special delivery, for your own protection, as we cannot accept responsibility for items which go missing in the post when being returned by you. At the very least please obtain a free certificate of posting from the post office.

Items lost or damaged in the post that have been packed correctly are usually insured. If items arrive damaged, please retain all packaging as this may be required for any claim. Please be aware that the Royal Mail does not consider an item to be lost until 15 working days after the date of posting – if your order does not arrive after then, we will send replacement goods at our expense. Please also enquire at your local sorting office if an expected parcel has not arrived. For items lost or damaged in transit, we will fill out any necessary claims forms, and you are expected to give reasonable assistance in the making of a claim – in most cases you will not need to do anything, however you may be contacted by the postal service to confirm that the items were not received or were damaged.

If you have a faulty product, please let us know and we will do all we can to put things right for you.

For hygiene reasons, we cannot accept returns of used menstrual products.

RELIANCE ON INFORMATION POSTED & DISCLAIMER
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

INFORMATION ABOUT US
Purpleleafnaturals.com is a site operated by Purple Leaf Enterprise Limited (“We”); we are a Limited Company registered in England and Wales under registration number 08577208.
ACCESSING OUR SITE
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

OUR SITE CHANGES REGULARLY
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

OUR LIABILITY
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
We process information about you in accordance with our privacy policy ( please refer to our privacy policy ) By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

VIRUSES, HACKING AND OTHER OFFENSES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKS FROM OUR SITE
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.
JURISDICTION AND APPLICABLE LAW
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

VARIATIONS
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

YOUR CONCERNS
If you have any concerns about material which appears on our site, please contact admin@purpleleafnaturals.com.

Thank you for visiting our site.